Help & Support

ARC locks apps through Apple's own Screen Time feature. For that to work, ARC needs to be granted permission once. If nothing happens when you tap: open Settings → Screen Time and make sure Screen Time is turned on. Then check under Settings → ARC that access is allowed. On devices with Family Sharing, the permission has to be granted from the device ARC is running on.

After you buy time, ARC lifts the lock for the minutes you bought and then sets it again automatically. There can be a few seconds between the time running out and the lock coming back – iOS handles that, not the app. If an app stays open permanently, open ARC once: the lock is set again on launch.

Tap Restore on the purchase page. This makes ARC check your purchase directly with Apple. Make sure you're signed in with the same Apple ID you bought with. If that doesn't help, write to us – we'll take a look.

Subscriptions run through your App Store, not through us. You can cancel under Settings → [your name] → Subscriptions → ARC or directly in ARC in the settings (in older versions under Profile → Account & Subscription), from where we send you there. The subscription keeps running until the end of the paid period. Refunds are also handled by Apple, via reportaproblem.apple.com.

In the app under Settings → Delete account (in older versions: Profile → Delete account). This removes your sign-in account and all data on our servers – profile, plan, tasks, reviews, progress, friends, league spots, challenges and your messages – as well as everything on the device. Deletion is irreversible and happens immediately; you don't need to write to us for it. A running subscription does not end as a result – you cancel that separately with Apple.

The plan is built from your answers and adapts over time. In the settings you can change your goal, times and workload at any time; the next day is then regenerated. If a task seems inappropriate or unhealthy to you, don't do it – tell us which one it was and we'll correct the rules behind it.

In the ranking under "Add a friend": share your friend code or enter a friend's code – then you're friends right away. That's why you should only share your code with people you know. Someone can only find you by username after you've saved your profile yourself, and only if they enter the username exactly.

Every week you play in your league with up to 24 people. You earn XP for proven days and earned cookies. On Monday the best move up and those in last place move down – from Bronze to Diamond. In the league, people only see your first name, your streak and your XP.

Long-press the message and choose Report – we'll look into it. Block ends the friendship immediately, and the person can no longer write to you; they won't be told. You can also write to us directly at support@tryarcapp.com.

If something is weighing on you or someone is threatening you, talk to your parents or someone you trust. Free, anonymous help is available from the Nummer gegen Kummer (German youth helpline): 116 111. In an emergency, call 110 (Germany).